According to the latest census, 85% of businesses in the US rely on technology to stay up and running. That includes both large and small enterprises across every industry.
It’s thanks to this that so many businesses were able to stay operational during a time of remote working. Unfortunately, technology’s fraught with system errors, downtime, and complications resulting from inexperienced users.
Now, more than ever, you can benefit from the services of an IT support business to keep everything running smoothly.
Keep reading for more reasons why IT support services are vital for modern-day businesses.
1. Technology Is Evolving Rapidly
The first business computer emerged in 1951 for use by the Census Bureau. It could make 1,000 calculations per second and weighed over 16,000 lbs. In 1985, desktop computers, capable of processing 8 million instructions per second, became the norm.
Nowadays, you can hold a device capable of handling 3 billion processes per second in your hand. These smartphones are getting faster all the time, too.
These examples show how rapidly technology started evolving once it became mainstream, it hasn’t slowed down one bit. If you want to thrive in this advanced business environment, you’ll need to evolve just as quickly.
Let’s face it, you don’t have the time to stay updated on all the latest technologies available to take your business to the next level. Unless you’re an IT expert, your mind probably boggles at the variety and depth of apps and software available at the moment, anyway.
Yet, you don’t want to miss out on the advantages that advanced tech offers for businesses today.
Staying Ahead in Changing Times
An IT Support agency makes it their business to know all about the latest tech and to make sure their customers benefit from it.
If you’ve ever owned a Windows computer, you’ll know these systems receive regular system and security updates. The same applies to any business software.
When you hire the services of an IT support company, you never have to worry about whether you’re running the latest versions of any software. Their team of experts takes care of all that as part of their service.
These companies hire the best computer, network, and IT Support consultants to ensure their customers get to experience the best that modern technology has to offer.
They ensure these key personnel stay trained and updated about all the latest techniques and troubleshooting methods, so you can lead the pack in a competitive business environment.
2. An IT Support Business Saves You Money
If you had to hire a full team of IT experts to provide all the same services as outsourced IT does, it would cost you a pretty penny.
The average IT manager earns around $88,000 per year, plus you’re stuck with the bill for their benefits, onboarding, and ongoing training. Outsourced IT services give you access to an entire team of tech experts for a fraction of the cost of hiring your own.
What’s more, unless you’re an IT expert yourself, you’ll never know if you’re hiring the right person for the job, or if they have the correct qualifications for your needs.
There’s a high demand for IT professionals, so it’s only a matter of time before your latest hire heads out the door to greener and more lucrative pastures.
In this case, not only do you have to start the long search for a replacement, but you’ll have to train the newcomer in all your systems from scratch again. There are also security risks involved in them leaving your business with knowledge of your database and the inner workings of your company.
Eliminate Staffing Hassles
When you outsource your IT services, you have none of these staffing problems. You can rest assured that your service provider has the know-how to hire the best people for the job and keep them well-trained in their respective fields.
If one IT consultant leaves, there’s always another one to take their place. Only highly trusted, key personnel ever have access to your company information.
You get all this for a fraction of what it costs to hire even one in-house tech team member. You also don’t need to hire a full-time specialist to perform services that only take up a few weeks or days of the month.
There’s no cookie-cutter solution for every business’s technology needs.
That’s why most IT support companies offer scalable and flexible services to suit your specific requirements. These work according to a subscription-based model where you can select the services you want and pay accordingly.
When you want to up or downscale your business, you can adjust your monthly package accordingly. Again, this saves you the expense of hiring extra personnel as your company expands.
3. Uninterrupted Support and Services
When you hire an in-house IT support team, your employees work normal office hours. They also take vacation time, and occasionally get sick.
That means you’re sitting high and dry at times without the expert help you need. If you have a tech emergency and need to call them in, you’ll need to pay them overtime.
There’s no such thing as downtime with managed IT services. These vendors hire personnel from around the globe to assist you remotely in any time zone.
Regardless of the time, or day of the week, there’s always help available when you have IT issues.
Remote IT Assistance and Monitoring
Remote capabilities ensure your outsourced IT services can assist work-from-home personnel as if they were at their desks in the office.
They can also answer any questions and explain new technologies over the phone, so you don’t need to invest in extra training for your employees when you upgrade your systems.
Most importantly, this team of experts works proactively by monitoring your systems and correcting any minor issues before they become big problems. Often, they can solve a hiccup in your operations without you even knowing about it.
4. Innovation at Your Fingertips
There’s a good chance you have no idea how to improve and streamline your business’s IT systems. When you hire an expert team of IT consultants, you don’t need to worry about this issue, either.
They’ll keep tabs on your system for areas of inefficiency and come up with novel solutions to your unique business challenges. This aspect, combined with their extensive knowledge of the latest technology, is a winning formula to boost your business tech.
An outsourced IT service can offer upgrades and improvements to your system within a few weeks of coming on board. This saves you from having to adopt a trial-and-error approach to new software solutions.
They can help you understand all your options for improving your business systems and help you find the most cost-effective and efficient solution for your needs.
Although it might seem like an in-house team will have a vested interest in your business success, that’s not true. Hired hands can always find another job.
To an outsourced IT vendor, you’re a highly valued client in an extremely competitive industry.
5. Bolsters Your Security
Cybercrime is a real threat to every business today. Your data is one of your most important business assets.
You must have reliable backup systems in case of disaster or system failure. An outsourced IT company keeps these backups in a secure offsite location.
Thanks to this, these records remain secure and unaffected by anything that happens to your business or your server.
These outsourced professionals can guarantee the security and confidentiality of your data thanks to the most advanced cybersecurity measures.
If something does go wrong, they can easily recover and reinstall any lost information as if nothing ever happened.
If that’s not a good enough reason for you to get on the internet and search for ‘IT support near me‘ right away, the next two points will.
6. Helps Your Business Do Better
Outsourced IT Support services are vital for helping your business to grow and thrive. They achieve this in the following ways:
An outsourced IT company is your partner in forging your way ahead in business. They can mastermind a plan for you to maximize the use of technology for your best benefit.
There are so many ways they can help your company grow when it comes to maximizing relevant aspects of your business. These include risk assessment, security management, data organization, storage, and retrieval.
These services don’t only include improving your current systems, but also involve strategies for the future.
Increasing Employee Productivity
Noting destroys a deadline faster than malfunctioning or slow technology. Constantly missing their targets and facing failure due to slow, underperforming business systems is demotivating and frustrating for your employees.
Outsourced IT services will help your workers experience the joy of achieving their goals on time and accurately thanks to the latest tech.
Worrying about IT issues, and trying to fix these on their own, eats into your employees’ productive time. With an outsourced IT service, they only need to focus on their own tasks and can quickly get assistance when needed.
When you have an experienced IT professional dealing with these issues, you can rest assured they’ll get fixed fast and stay that way permanently.
Improved Customer Service
Slow, outdated tech systems don’t only impact your employees, they affect your customers too. Substandard tech means service happens slowly and queries take longer to resolve.
Faster, more efficient technologies automatically ensure your customers get what they want quicker. These enhancements include excellent wireless internet connectivity, easily managed phone lines and seamlessly operated software.
Thanks to managed IT services, you can quickly increase your customer service ratings. As your business tech improves, and your business grows, so will your customer satisfaction levels.
Maximizing Company Efficiency
Every business owner views improved efficiency as a primary goal. On its own, technology does a lot to increase your business efficiency, unless it’s constantly hampered by bugs, confusion, and recurring issues.
Outsourced IT support eradicates the latter problems to ensure your tech can perform at its best and live up to your expectations.
When you work with a tech partner, you’re investing in a brighter future for your business, your employees, and your customer relations.
7. More Time to Do What You Do Best
Most business owners don’t spare a thought for the day-to-day running of their hardware and software until something goes wrong.
As a business owner, you deal with numerous distractions every day. The last thing you need is IT issues to eat up even more of your time.
With a professional team at your beck and call, you can dedicate your full attention to working on key business areas that need your attention. You don’t need to take responsibility for managing and resolving technology-related aspects yourself.
In this way, outsourced IT support is an invaluable asset to time-strapped business owners.
When you hire an outsourced IT service, you can go back to ignoring your business technology and focus on what’s important to you and your business.
It only makes sense to take advantage of all the amazing technological innovations available today to ensure your business reaches its full potential.
The sooner you allow outsourced IT professionals to take the reins when it comes to masterminding your tech needs, the better for your business.
Reach For More
From the above, it’s easy to see how an IT support business can enhance and streamline every moment of your daily operations. It’s a vital component of every successful business today, regardless of your industry.
If you’d like to find out more ways to make your life easier, browse some more of our articles. From home and lifestyle tips to the latest on tech, we’ve got it all.