Effective communication is as essential in business as it is in life itself. How you communicate with your clients, employees, and business partners can make a huge difference in productivity and ultimately the profits of your company. In today’s modern world, proper communication relies on having the right technology in place to facilitate quality communications. Here is a look at an important concept in telecommunication that all business owners should understand — PBX Systems.

What is a PBX System?

PBX stands for Private Branch Exchange and refers to a private phone network used by a business that offers a range of useful features in addition to general telephone service. Some of these features include conference calling, extension dialing, the ability to set business hours, caller queues, and more. PBX Systems are used to better organize telecommunications and ensure that every employee who needs it has a dedicated business line that can be used to connect with clients and team members.

What Are the Different Types of PBX Systems?

There are two major categories of PBX Systems — landlines and VoIP Systems. Landlines use copper wires that connect to physical phone lines through a wall jack. VoIP Systems use the internet to send vocal and text communications. There are benefits and drawbacks to both systems that Canadian business owners should consider. Landlines offer stability but aren’t as equipped to integrate with modern technologies. VoIP Systems are cost-effective and flexible but require a strong internet connection to function properly. Landlines are the traditional method of communication for businesses; however, VoIP is quickly gaining steam. The VoIP Market grew by 256% in the 2010s and continues to grow in the 2020s. So, if you are considering the purchase of a PBX System for your business, it’s important to weigh the pros and cons of each system before making a final decision.

Does My Canadian Business Need a PBX System?

It depends on the size of your enterprise. If you are a small business or solo entrepreneur and don’t necessarily need a large telecommunication infrastructure, you may not need an entire PBX System to streamline your communications. But, having a dedicated business line does create a professional image for your company that may help you increase productivity and revenue. If you’re looking for an affordable business PBX system in Canada that is easy to scale, VoIP is the way to go. Many providers offer flexible monthly contracts and innovative features that can help you grow. Larger enterprises may want to stick with traditional landlines because of the dependability they offer. But startups and small businesses who want the features and organizational capabilities of a PBX system without all the additional costs should consider VoIP.